hi999's Privacy Policy

Types of Information Collected

hi999 collects certain necessary information to ensure your service and to keep the platform secure. The types of information are described by category below.

1.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name and date of birth (age verification — only those aged 21 or above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Current address (country and division)

1.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraud, identity verification may be required before withdrawals above a certain amount. In that case:

• National ID (NID) or passport photo
• Selfie photo (for verification against the document)
• Basic bank or mobile banking account details

1.3 Financial Transaction Information

We keep records of financial activity carried out on our platform, which includes:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference number
• Bonus receipt and wagering history

1.4 Technical and Usage Information

While you use the platform, some technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Page views, clicks, and game play history
• Login time and location (approximate)

Purpose of Data Collection

hi999 uses your information only for specific and legitimate purposes. We do not use your information beyond the following cases:

• Account management: For registration, login, and profile storage.
• Financial transaction processing: For correctly processing deposits, withdrawals, and bonuses.
• Identity verification and fraud prevention: To protect accounts and prevent unlawful activity.
• Customer support: To provide accurate answers to your questions via live chat or email.
• Meeting legal obligations: To maintain required records in accordance with applicable laws and regulations.
• Platform improvement: For analytical purposes to raise service quality and improve the user experience.
• Security monitoring: To detect unauthorized access, hacking, or fraudulent activity.

Disclosure of Information and Third Parties

hi999 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in certain specific circumstances:

3.1 Service Provider Partners

To operate our services, we work with certain trusted technology providers — such as payment processors, server services, and security analysis tools. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.

3.2 Legal Obligations

To comply with court orders, lawful requests from investigative authorities, or requirements under applicable law, we may be obliged to provide necessary information to the relevant authorities.

3.3 Fraud Prevention

In cases of serious fraud, money laundering, or misuse of the platform, we may share relevant information with payment networks or security agencies.

Data Security Measures

hi999 has adopted industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmission between your browser and our servers is encrypted using TLS/SSL technology.
• Database security: Passwords and sensitive information are stored in hashed form — they cannot be read in their original form.
• Access control: Only authorized staff can view a limited amount of information as needed.
• Security monitoring: Our systems are under 24-hour surveillance and unusual activity is automatically flagged.
• Regular security reviews: Systems are tested regularly to identify potential vulnerabilities.

No transmission of information over the internet is 100% secure. However, hi999 is committed to ensuring the highest level of technical protection.

Cookie Policy

The hi999 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and remembering language preferences. Without them, the platform cannot function properly.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with our site. This information is analyzed in aggregate form and is used for site improvement.

5.3 Cookie Control

You can delete or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause certain services, including account login, to not work properly.

Data Retention Period

hi999 does not retain your information longer than necessary. The retention period depends on the type and purpose of the information:

• Active account information: For the entire duration that the account remains active.
• Closed account information: For a defined period after account closure, in accordance with legal and regulatory requirements.
• Transaction records: May be retained for an extended period in accordance with financial regulatory requirements.
• Support conversations: For a reasonable period after the issue is resolved.

Once the defined period has passed, information is securely deleted or anonymized.

Your Rights

You have the following rights over your personal information at hi999:

• Right to access: You may request to know what information we have stored about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request deletion of your information — however, this may not be possible where legal or contractual obligations apply.
• Right to restrict processing: You may request that use of your information be limited for specific purposes.
• Right to data portability: You may request a copy of your own information.
• Right to object: You have the option to object to certain processing activities.

To exercise these rights, please contact our support team. We generally aim to respond as quickly as possible after receiving a request.

Protection of Minors' Information

hi999 is a platform for adults. Only those aged 21 or above may register. Collecting information from minors is entirely contrary to our policy.

If we learn that information from a minor has been collected, we will immediately close that account and delete the relevant information. If parents or guardians suspect that their child has registered on hi999, please contact us.

Policy Changes and Updates

hi999 reserves the right to update this privacy policy as needed. In the case of significant changes, we will notify you in the following ways:

• A notification will be displayed on the platform.
• Update information will be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the platform after changes, it will be assumed that you have agreed to the updated policy. It is therefore recommended that you review this page from time to time.

International Data Transfers

hi999 uses global technology infrastructure, so for some services, information may be processed or stored outside Bangladesh. For any country or service to which information is transferred, we ensure that adequate data protection measures are in place and that the standards of this privacy policy are upheld.

Consent and Applicability

This privacy policy applies to all services of hi999. By starting to use our platform, you are considered to have consented to all terms of this policy. If you do not agree with any part of this policy, it is recommended that you do not use our services.

This policy operates as a complement to our Terms and Conditions and Responsible Gaming policy.